I’ll ring corporate Customer Relations shortly. Just spoken to my local Mazda agent and, understandably, there’s little they can do about a corporate wide software issue which, I imagine, will not just apply to MX-5 cars. The customer service center hours are 8am - 6pm Central Time, Monday - Friday. A customer service representative will respond to your message within 1 business day. Just worked out that even if the Mazda Toolbox is downloaded from the EU (Europe) site the help and Customer Care buttons take you to the American website whose hours are 08:00 - 18:00Į.g. You may also call our toll-free customer service center at 80. Just added a JPG file which shows the download should be compatible with MAC OS 10.8 or later. I’ll update this when my local agent calls me (or I call them). Subaru Toolbox is a utility designed to connect your navigation device Oct. I can’t seem to find a different version on line. Download a Map update with NaviExtras Toolbox using the SD card with device. The Mazda software seems to be at least two years old according to the ‘About’ splash screen but the application is dated 16-May-17 08:26. For detailed instructions on using Naviextras Toolbox, click Support in the menu bar at the top of the website, then click Go to Naviextras Toolbox guides in the ‘Toolbox How-to’ box. The current downloadable version of Mazda Toolbox for MAC (Version 4.3 (067913)) doesn’t work (is incompatible) with the latest version of Apple Mac Operating System - macOS Sierra Version 10.12.5 which is the latest version. Use Naviextras Toolbox to download and install the selected content package to the SD card. Fairly sharp e-mail sent to my local Mazda dealer. Oh and I can’t create a new ID unless I use a different e-mail address… Every other internet application works - am I missing a trick somewhere? I suspect I am being a bit thick but I worked in IT in a big corporate for 35 years so I think I understand things. Likewise when I use the web-based system ( ) it shows me the one from the old car and I cannot see any way of removing it (an ‘Alpine’ Model) and replacing it with the current one. If I knew the name of the server I could check it it is down but I don’t seem to have any information on that.Ħ5mbs download speed and 20 mbs upload speed over WiFi Please try again.’ Restarts, removing SD card, just about everything doesn’t have any effect whatsoever. Been trying all afternoon to use the Mazda Toolbox to connect to the Naviextras Update Server (and yes SD card from car is in the slot in my Apple Mac) and all I get is ‘Server Error - There has been an issue connecting to the Naviextras update server.
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